Privacy Policy

This Privacy Policy explains what data DBIWE Labs collects and how we use it.

Data we collect

• Discord profile (ID, username, avatar) when you sign in.
• Order details you submit (package, description, notes).
• Payment metadata (cashtag reference or Roblox username).
• Support messages and ticket history.

How we use it

• To fulfil and deliver your orders.
• To provide support and notifications.
• To prevent fraud and abuse.

Sharing

We do not sell your data. We share strictly with infrastructure providers required to operate the service.

Retention

Order and ticket records are retained while your account is active and for a reasonable period thereafter.

Your rights

You may request export or deletion of your account data by opening a support ticket.